General Terms and Conditions

§1. Scope
For all orders via our online shop, the following terms and conditions apply.

§2. Contractor, customer service
The purchase contract is concluded with TattooMed GmbH. More information about us can be found in the imprint. You can reach our customer service for questions, complaints and complaints Mon-Fri 10: 00-17: 00 on the phone number +49 (0) 711 460 512 992

§3. Contract
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order you will receive a confirmation by e-mail.

The condition for an effective conclusion of the contract is always that the order process is completed when the order is placed.

§4. Shipping Costs
In addition to the stated product prices shipping costs are added. You can find out more about the amount of shipping costs in the offers.


§5. Payment
Payment is in advance, cash on delivery, credit card, PayPal, Bank Transfer.

§5.1 Payment Methods

•    In Advance
When selecting the payment method in advance we call our bank details in the order confirmation and deliver the goods after receipt of payment.
•    Cash on Delivery
If you choose the payment method COD we will add 4.00 Euros as costs. In addition, 2.00 Euros are to be paid directly to the delivery company.
•    Credit Card
Your credit card will be charged at the time we ship the goods to you.
•    Paypal
You pay the invoice amount through the online provider Paypal. You must always be registered there or first register, legitimize with your access data and confirm the payment order to us (except guest access). You'll get more information during the ordering process.
•    Billpay

(1) Purchase on Invoice
With purchase on Invoice, the invoice amount is due on the calendar day specified in the invoice (20 or 30 calendar days after the invoice date) for payment to our external partner Billpay GmbH [Link to / end customer /]. The payment method Purchase on Invoice does not exist for all offers and requires, among other things, a successful credit check by Billpay GmbH. If the customer is allowed to purchase on account for certain offers after having been credit checked, the payment will be processed in cooperation with Billpay GmbH, to which we assign our payment claim. In this case, the customer can only afford Billpay GmbH with debt-discharging effect. We will also be responsible for general customer inquiries (such as merchandise, delivery time, shipping), returns, complaints, revocation declarations and shipments or credits when purchasing via Billpay. 
The General Terms and Conditions apply [Link to] of Billpay GmbH.

(2) Purchase by direct debit; Debit authorization; Processing fee for return debit notes 
(a) When purchasing by direct debit, the payment amount is immediately payable by our external partner Billpay GmbH [link on] from the current account specified in the order process at the specified there Credit institution (the checking account) due. Hereby authorize the Billpay GmbH revocable to collect by you by the purchase by direct debit payments to the current account by direct debit. If the checking account does not have the required cover, the account-holding bank has no obligation to redeem. Partial redemptions are not made by direct debit.  
(b) The payment by direct debit does not apply to all offers and requires, among other things, a successful credit check by Billpay GmbH and a giro account kept in Germany. If the customer is allowed to purchase by direct debit for certain offers after checking the creditworthiness, the payment will be processed in cooperation with Billpay GmbH, to which we assign our payment claim. In this case, the customer can only afford Billpay GmbH with debt-discharging effect. When purchasing by direct debit via Billpay, we will also be responsible for general customer inquiries (for example regarding the goods, delivery time, dispatch), returns, complaints, revocation declarations and consignments or credit notes. The General Terms and Conditions apply of Billpay GmbH. 
(c) By specifying the current account, you confirm that you are entitled to direct debit via the corresponding current account and will provide the required coverage. Return debit notes are associated with high costs and costs for us and Billpay GmbH. In the case of a return debit note (due to the lack of required coverage of the current account, expiry of the current account or unauthorized opposition of the account holder), you authorize Billpay to submit the direct debit a second time for the payment due. In such a case you are obliged to pay the costs arising from the return debit. Further claims are reserved. You will be given the opportunity to prove that the return debit has resulted in lower or no costs. In view of the expense and the costs for return debit notes and to avoid the processing fee, we ask you in the case of a cancellation or a withdrawal from the purchase contract, a return or a complaint, the direct debit not to contradict. In such a case, after consultation with us, the repayment of the payment by remittance of the corresponding amount or by credit.  

$5.2 Retention of Title; On Bill; Right of retention 
(1) For consumers, we reserve the ownership of the purchased item until full payment of the invoice amount. 
Are you an entrepreneur in the exercise of your commercial or independent professional activity, a legal entity under public law or special fund under public law, we reserve the ownership of the object of sale until the settlement of all outstanding claims from the business relationship with the purchaser. The corresponding security rights are transferable to third parties.  
(2) You are only entitled to set-off if your counterclaims have been legally established or are undisputed or recognized by us. In addition, you have a right of retention only if and to the extent that your counterclaim is based on the same contractual relationship.  
(3) If the customer is in default of us with any payment obligations, all existing claims shall become due immediately.

§6. Self Pickup
Unfortunately, a self collection of the product is not possible. 

§7. Retention of Property
The goods remain our property until full payment.

§8. Transport damage
If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us claim our own claims against the carrier or transport insurance.

§9. Return Policy
As far as the statutory right of withdrawal applies to orders of goods in our Internet shop, this is replaced by a return policy according to legal requirements. The granting of rights that go beyond the legal requirements does not occur. You can find information on the conditions and consequences of this legally regulated right of return for shipping orders below:
Return Manual
Return Policy
You can return the goods without stating reasons within 14 days by returning the goods. The period begins after receipt of this instruction in writing (eg as a letter, fax, e-mail), but not before receipt of the goods at the recipient (in the case of recurrent delivery of similar goods not before receipt of the first partial delivery) and not before Fulfillment of our information requirements in accordance with; Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB as well as our obligations according to § 312g paragraph 1 sentence 1 BGB in connection with article 246 § 3 EGBGB. Only in the case of goods that can not be shipped by parcel (eg in the case of bulky goods) can you declare the return by requesting a return in writing. To meet the deadline, the timely dispatch of the goods or the return request is sufficient. In any case, the return is at our expense and risk. The return or the return request must be made to:

TattooMed GmbH
Ulmer Strasse 300
70327 Stuttgart

In case of product recall, the goods will be picked up at your place of business or domicile.

Return consequences
In the case of an effective return, the services received on both sides must be returned and any benefits drawn must be surrendered. In case of a deterioration of the thing and for uses (eg advantages of use), which can not be issued or only partially or only in deteriorated condition, you have to pay us compensation. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt.
End of the return policy

§10. Contract text storage
The contract text is not stored by us.

§11. Contract language
The language available for the conclusion of the contract is German and English.

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